General terms & Conditions

General

In order to purchase goods from our website, you must be at least 18 years of age.

Prices

Our prices are shown ex VAT. Value added tax and any customs duties will be calculated on local arrival by our forwarder. We use Fedex for shipping all our packages.

If we cannot deliver your order in its entirety in a single shipment and instead must divide it into several shipments, you will not be charged any additional fees for subsequent deliveries.

Check the VAT and Tax rates here

Payment methods

We offer several popular payment methods. We have the most common payment methods in Europe and our privacy policy has been updated in accordance with the General Data Protection Regulation (GDPR) which came into force on May 25, 2018.

Ordering

Before you order make sure you have checked the size tables.
All orders will be processed within 1-3 days. Once you have placed your order, we will send you an order confirmation via email. If for whatever reason we are unable to send your order, we will inform you about this situation as soon as possible and refund your money.
You will receive a tracking number as soon as your order is processed. You can follow the package from day 1.
We offer free shipping above 100usd!

Establishment of purchase agreement

A purchase agreement is only entered into once Jarnheimr confirms your order and once you have received an order confirmation from us by email. We strongly advise that you save this order confirmation in the event you would contact our customer service.

Delivery

Jarnheimr takes the utmost care when it comes to receiving and processing orders. We always strive to deliver your order in accordance with the delivery option you have chosen. You must provide a correct and complete address with your order; we cannot guarantee the ability to change this information after you complete your purchase.
We delivery all orders within 1-3 days. Normal delivery time is 5-10 days for all European countries.
If you have questions about delivery, please contact customer service.

Exchanges/Returns

If you want to return an item, please contact our customer service and we will provide you with the information you need. customer@jarnheimr.com
You have the right to exchange your goods within 30 days after you received your order, provided that all items are returned in the same condition you received them upon delivery. This means that the goods must not have been damaged, soiled, washed, changed, or worn (other than to try on the product), and that all tags and labels are attached (where appropriate) and intact.

Colours, dimensions & weight

We always strive to show the properties, composition, and colours of our products as accurately as possible. The colour you see on our website, however, may depend on your device's screen; we cannot guarantee that your device can visually reproduce the colours of our products properly.
Järnheimr does not take responsibility for the colours and appearance of our products presented in images on social media as these images may have been edited.